REFUND & CANCELLATION POLICY
Effective Date: February 3, 2026
1. Monthly Service Structure
All services are billed on a defined monthly basis through manual renewal.
Each payment covers one monthly service period.
Services do not automatically renew.
2. Service Activation
Service is considered initiated once onboarding, monitoring, configuration, or related service activity begins.
3. Cancellation
Clients may discontinue services by electing not to renew for the next billing period.
Services remain active until the end of the paid service period.
4. Refund Policy
Unless otherwise agreed in writing:
- Payments are non-refundable once a service period has begun.
- Partial refunds are not provided for unused portions of a billing period.
- Setup, onboarding, and configuration fees are non-refundable once initiated.
- Custom development work is non-refundable once work begins.
Failure to utilize services does not constitute grounds for refund.
5. Billing Errors
Billing concerns must be reported within seven (7) days of the transaction date.
Verified billing errors will be corrected promptly.
6. Chargebacks
Clients agree to contact the Company prior to initiating a chargeback.
Improper or fraudulent disputes may result in service suspension or termination.
OmniServe Technologies LLC
8735 Dunwoody Place, Suite R
Atlanta, GA 30350
United States
support@omniservetek.com
(678) 250-3844